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Return Policy

This warranty extends ONLY to the products’ original purchaser and when purchased through an authorized reseller.

  • Warranty Duration: This product is warranted to the original consumer purchaser for a period of one (1) year from the original date of purchase.

  • Warranty Coverage: The product is warranted against the manufacturer’s defective material or workmanship.

  • This warranty is void if the product has been damaged by accident, unreasonable use/misuse, neglect, improper service, commercial use or repairs by unauthorized personnel or other causes not arising out of defects in the manufacturer’s materials or workmanship. This warranty does not extend to any units which have been used in violation of written instructions in the User Guide, units that have been used to violate any state or federal laws or to units that have been altered or modified or to damaged products or parts that have the serial number removed, altered, defaced, or rendered illegible.

  • Warranty Disclaimers: This warranty is in lieu of all warranties expressed or implied and no representative or person is authorized to assume for any other liability in connection with the sales of our products. There shall be no claims for defects or failure of performance or product failure under any theory of tort, contract or commercial law including, but not limited to, negligence, strict liability, breach of warranty and breach of contract.

  • Warranty Performance: During the above one-year warranty period, a product with a defect will be either repaired or replaced with a reconditioned comparable model when the product is returned to The repaired or replacement product will be in warranty for the balance of the one year warranty period.

  • In-Warranty Service: Contact Purchaser will be responsible for shipping will pay for return shipping. The warranty does not cover damage during your shipping to the service location, please ensure proper precautions are taken. 


 Privacy Policy

  • At Ecru, we're committed to protecting your privacy. This Privacy Policy explains that we collect personal information like your name, address, email, and phone number, primarily to fulfill your orders for our decarboxylators and infusers, communicate with you about your purchase, and improve your experience with us. We gather payment details to process purchases but ensure not to store these securely. Automatically collected data helps us refine your experience and service quality. We promise not to sell or rent your information; it's shared only with partners who assist in order fulfillment and operation. Your rights include accessing, updating, or deleting your data—just reach out to us. We take serious steps to safeguard your information against unauthorized access. Changes to this policy will be communicated, so you're always informed. For any concerns or questions about how we handle your data, please feel free to contact us directly.


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écru is dedicated to partnering up a generation that believes the future of cannabis consumption will evolve to fulfil greater wellness. Our goal is to provide convenient realizations to bring forward the future of cannabis.

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